These Terms and Conditions govern your access to and use of www.howto-parent.com, including any purchases of digital products, digital downloads, online tools, and related content offered through the website.
The website and its products are operated by:
Kami Media, MB
Legal entity code: 306774386
Registered in the Republic of Lithuania
Customer support: support@howto-parent.com
In these Terms, “How To Parent,” “Kami Media,” “we,” “us,” and “our” refer to Kami Media, MB. “You,” “your,” and “customer” refer to the person accessing the website, placing an order, or using a product.
By accessing the website, placing an order, selecting a checkout consent box, downloading a file, opening an access link, or otherwise using a product, you agree to these Terms. Please read them carefully before completing a purchase.
1. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement to purchase our products. Our products are intended for adults, including parents, expecting parents, caregivers, and people purchasing products as gifts. The products are not intended to be purchased directly by children.
You may not purchase or use our products where doing so would violate applicable law. Our products are not offered to customers located in Taiwan or Singapore.
2. Nature of our products
Unless a product page expressly states otherwise, all products sold through How To Parent are digital products, which may include downloadable PDFs, ebooks, guides, interactive web-based products, digital flashcards, checklists, decision-support tools, worksheets, templates, audio or video materials, bonus materials, and updates.
No physical product will be shipped unless the applicable product page clearly states that the purchase includes a physical item. Minor differences in colour, typography, layout, screen display, or formatting between devices do not constitute a defect.
3. Product information
We aim to describe our products accurately and clearly. Before purchasing, you are responsible for reviewing the product title, description, included materials, digital format, device and software requirements, price, access conditions, refund terms, and these Terms and Conditions.
You acknowledge that product previews, images, mockups, and illustrations may be used for presentation purposes. A product image showing a phone, tablet, computer, box, printed cards, or book does not mean that those physical items are included.
4. Orders and contract formation
A binding contract is formed when you complete the checkout process, your payment is successfully authorised, and we send an order confirmation or make the digital product available to you.
We reserve the right to refuse or cancel an order before access is supplied where payment is declined, the product or price contained an obvious error, the order appears fraudulent, the payment details appear to have been used without permission, the order originates from an excluded territory, fulfilling the order would violate applicable law, or the purchaser has previously engaged in chargeback or refund abuse. If we cancel a paid order before providing access, we will refund the amount received for that order.
5. Prices, currencies, and taxes
Product prices are displayed in the currency shown at checkout. The final price payable will be displayed before you confirm the order. Applicable VAT, sales tax, or other transaction taxes may be calculated based on your location.
Your bank, card issuer, PayPal account, or payment provider may charge currency-conversion fees, foreign transaction fees, or other charges outside our control. Promotional prices may be limited by time, quantity, product, campaign, territory, eligibility, or coupon conditions.
6. Payment processing
Payments may be processed by third-party payment providers, including Stripe or another provider identified during checkout. We do not ordinarily receive or store your complete payment-card number.
You confirm that all payment information you provide is accurate, you are authorised to use the selected payment method, the payment is not fraudulent, and you will not knowingly initiate a false or misleading chargeback.
7. Digital delivery
Digital products are normally supplied immediately after successful payment via a confirmation page, download button, secure access link, email, online customer account, interactive web application, or another digital delivery method described at checkout.
You are responsible for providing a correct email address, checking spam, junk, and promotions folders, maintaining access to your email account, using a compatible device and browser, maintaining an internet connection where required, downloading and securely storing files, and contacting us promptly if access has not been received.
Not opening, downloading, reading, or using a product that has been made available does not mean that the product was not delivered. If you experience a genuine access issue, contact support@howto-parent.com with the email used for the purchase, the order reference, the product purchased, and a description or screenshot of the issue.
8. Immediate supply of digital content
Our digital products are designed to be delivered immediately. Where applicable consumer law gives you a cancellation or withdrawal period, you will be asked before completing the purchase to:
- expressly request that the supply of the digital content begin immediately;
- consent to receiving access before the end of the statutory cancellation period;
- acknowledge that once supply begins, you may lose your statutory right to cancel or withdraw from the purchase.
Nothing in this section removes any consumer right that cannot lawfully be waived.
9. Refund policy
9.1 General rule
Because our products are digital and are normally delivered immediately, purchases are generally final and non-refundable once supply has begun. Supply is considered to have begun when a download has started, a downloadable file or active access link has been issued, online product access has been activated, the product has been opened or viewed, the customer has logged into the product, or any substantial part of the content has been accessed or used.
9.2 Reasons that do not ordinarily qualify for a refund
Except where mandatory law requires otherwise, we do not provide a refund solely because you changed your mind, did not use the product, did not read the product description, expected a physical product even though it was described as digital, purchased for the wrong age or family situation, later found similar information online, disagree with some educational information, the product did not produce a particular result, your device or internet connection was incompatible, you failed to download the product, you purchased the same product more than once, you downloaded or used the content and later requested a refund, or you failed to cancel an unrelated service.
9.3 When a remedy may be available
A refund, repair, replacement, restored access, price reduction, or another remedy may be available where required by law, including where the product was not supplied, is materially different from its description, is technically defective, cannot be accessed due to a problem under our control, you were charged twice for the same transaction, the transaction was genuinely unauthorised, or we expressly offered a separate written money-back guarantee.
9.4 Refund requests
Refund or remedy requests must be sent to support@howto-parent.com with your full name, purchase email, order reference, purchase date, product name, a detailed explanation, and relevant screenshots where appropriate.
10. Chargebacks and payment disputes
A chargeback is not a substitute for contacting us about a genuine access, billing, or product issue. Before initiating a bank dispute, card dispute, PayPal claim, or chargeback, you agree to contact support@howto-parent.com and give us a reasonable opportunity to investigate and resolve the matter.
If a payment dispute is initiated, we may provide the payment provider, card issuer, bank, fraud-prevention service, or competent authority with relevant evidence, including the order record, product description, price and checkout information, Terms acceptance, immediate-delivery consent records, IP address, device information, approximate transaction location, email delivery records, access-link and download records, login or product-access records, communications, and technical support history.
If payment is reversed, refunded, or disputed, we may immediately suspend or terminate all access associated with the transaction.
11. Personal-use licence
Purchasing a digital product gives you a limited, personal, revocable, non-exclusive, non-transferable licence to use the product for your own private, non-commercial household purposes. You do not acquire ownership of the product, its design, its content, or its intellectual property.
Unless we provide prior written permission, you may not share files, downloads, links, passwords, or login details; forward the product; upload it to a shared drive or group; post it to a forum, marketplace, social network, cloud library, file-sharing service, or torrent; reproduce, distribute, resell, sublicense, rent, or lend it; use it as a lead magnet; give copies to clients, students, patients, members, or customers; translate it for distribution; create substantially similar derivative products; use it to train artificial-intelligence systems or datasets; scrape or automatically copy the content; remove branding, copyright notices, watermarks, or access controls; or use the product in a paid coaching, childcare, medical, educational, consulting, or training service.
One purchase is intended for one purchaser and their immediate household. Separate written permission or a commercial licence is required for professional, organisational, clinical, classroom, group, or commercial use.
12. Access security and misuse
You are responsible for keeping access links, customer-account credentials, and downloaded files secure. We may restrict, suspend, or terminate access where we reasonably detect an unreasonable number of downloads, access from an unreasonable number of devices or locations, shared credentials, publicly posted access links, automated downloading or scraping, attempted resale, unauthorised distribution, payment fraud, chargeback abuse, or other material violations of these Terms.
13. Intellectual property rights
All content available through How To Parent is owned by or licensed to Kami Media, MB. Protected materials include written content, card content, product structure, names and titles, guides, checklists, decision tools, illustrations, photographs, graphics, icons, layouts, typography, logos, branding, website design, downloadable files, online applications, software and code, and audio and video content.
“How To Parent,” “2 A.M. Newborn Survival Deck,” “Bringing Baby Home,” and related product names, branding, and visual identifiers may not be used without written permission.
14. Educational and medical disclaimer
Our products provide general educational information for parents and caregivers. They do not provide medical advice, diagnosis, treatment, emergency care, mental-health treatment, personalised healthcare advice, or a substitute for professional medical assessment. They do not replace advice from a doctor, paediatrician, nurse, midwife, lactation consultant, pharmacist, psychologist, mental-health professional, emergency service, or other qualified professional.
Do not delay seeking professional or emergency assistance because of information contained in a product. Contact local emergency services immediately if a baby, child, parent, or caregiver has difficulty breathing; appears unconscious or unresponsive; has a seizure; has a serious injury; shows signs of a severe allergic reaction; may have swallowed a harmful substance; is in immediate danger; has symptoms that appear urgent; or may be at risk of self-harm or harming another person.
15. Results disclaimer
We do not promise or guarantee that a technique will settle a baby; that a baby will sleep; that sleep will improve within a particular period; that feeding issues will be resolved; that symptoms are harmless; that professional care will not be required; or any particular parenting, health, developmental, emotional, feeding, or sleep outcome. Testimonials reflect individual experiences and do not guarantee that you will achieve the same result.
16. Safe use
You must use all information responsibly and in accordance with the product instructions, current local safety recommendations, advice from qualified health professionals, your child’s individual needs, and applicable law. Where product information conflicts with personalised instructions from a qualified healthcare professional who knows your circumstances, follow the professional’s advice.
17. Product access, updates, and availability
We may update, correct, improve, replace, or discontinue a product or feature where reasonably necessary. Unless the sales page expressly promises otherwise, a purchase does not guarantee permanent hosting, indefinite online access, future updates, future bonus products, access to every later version, or support for obsolete devices, browsers, or software. For downloadable products, you should download and securely store your files after purchase.
If a product is sold with “lifetime access,” this means access for the commercial lifetime of that product or platform, not the lifetime of the purchaser.
18. Third-party services
Our website may rely on third-party services such as payment processors, hosting providers, email platforms, analytics providers, advertising platforms, content-delivery services, social networks, and customer-support tools. Third-party services operate under their own terms and privacy policies. We are not responsible for the independent conduct, availability, content, or policies of third-party websites and services.
19. Customer communications, feedback, and testimonials
If you send feedback, a review, suggestion, testimonial, image, or other content, you confirm that it is truthful, that you have the right to submit it, and that it does not violate another person’s rights or contain unlawful, defamatory, misleading, or abusive material. Where you expressly permit publication, you grant us a non-exclusive, worldwide, royalty-free licence to reproduce and display the approved material for marketing, educational, and business purposes.
20. Prohibited conduct
You must not use the website unlawfully; interfere with website security or operation; attempt unauthorised access; introduce malware or harmful code; impersonate another person; provide false payment details; use stolen payment information; submit knowingly false refund claims; initiate fraudulent chargebacks; harvest personal information; misuse customer support; threaten, harass, or abuse staff or contractors; infringe intellectual-property rights; distribute purchased content without permission; or use our products in a way that could endanger another person.
21. Disclaimer of warranties
To the maximum extent permitted by law, the website and products are supplied on an “as available” basis. We do not warrant that website access will always be uninterrupted, that every product will be free of minor errors, that every device or browser will be compatible, that the product will meet every subjective expectation, that every technique will work for every family, or that all information will apply in every country or circumstance.
22. Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where such liability cannot legally be excluded.
To the maximum extent permitted by applicable law, we are not liable for indirect or consequential loss; loss of income, profit, opportunity, data, reputation, or goodwill; loss resulting from reliance on general educational content instead of obtaining professional advice; loss caused by misuse of a product; unauthorised sharing of access; incompatible devices or software; failure to download or save files; third-party services; or events outside our reasonable control. Where liability may lawfully be limited, our total aggregate liability arising from a product will not exceed the amount you paid for that product.
23. Indemnity for unlawful or commercial misuse
To the extent permitted by law, you agree to compensate Kami Media, MB for reasonable losses, claims, liabilities, and costs arising directly from your unauthorised redistribution, resale, or commercial exploitation of the product; infringement of our intellectual-property rights; a fraudulent transaction; a knowingly false payment dispute; or material breach of these Terms. This section does not apply to good-faith consumer complaints or lawful exercise of consumer rights.
24. Suspension and termination
We may suspend or terminate product access if you materially breach these Terms, including through unauthorised sharing, resale, fraud, chargeback abuse, scraping, intellectual-property infringement, or attempts to bypass technical restrictions. Termination does not remove rights or obligations that arose before termination.
25. Consumer rights
Nothing in these Terms limits a right or remedy that cannot lawfully be excluded under the laws applicable to you. If you are a consumer in the European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer protections, you retain those mandatory protections.
26. Complaints
Complaints should be sent to support@howto-parent.com with your name, purchase email, order reference, product name, description of the issue, and the outcome you are requesting. We will aim to acknowledge and investigate complaints within a reasonable period.
27. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of Lithuania. The courts of the Republic of Lithuania will have jurisdiction over disputes, except where mandatory consumer law permits you to bring a claim in your country of residence, requires another law to apply, or requires another court or dispute process to be available. Before starting formal legal proceedings, both parties should make a reasonable good-faith effort to resolve the dispute directly.
28. Excluded territories
Our products are not marketed, licensed, or offered for purchase in Taiwan or Singapore. We may block transactions, access, or accounts associated with those jurisdictions. Circumventing territorial restrictions through false information, proxy services, VPN services, or another method may result in order cancellation or access termination.
29. Severability
If a provision of these Terms is found to be unlawful, invalid, or unenforceable, it will be interpreted or limited to the minimum extent necessary. The remaining provisions will continue in effect.
30. No waiver
If we do not immediately enforce a provision, that does not waive our right to enforce it later. A waiver is effective only if given in writing by Kami Media, MB.
31. Entire agreement
These Terms, the relevant product description, the Privacy Policy, and any additional checkout terms constitute the agreement between you and Kami Media, MB concerning the purchase.
32. Changes to these Terms
We may update these Terms to reflect legal or regulatory developments, product changes, business changes, security requirements, and technical changes. The updated version will be posted on this page with a revised effective date. The Terms in effect when you place an order will generally govern that purchase unless a mandatory legal change requires otherwise.
33. Contact details
Kami Media, MB
Legal entity code: 306774386
Republic of Lithuania
Email: support@howto-parent.com